Cold weather on the horizon – call 2-1-1 or visit the Website for heating assistance information

The unusually warm fall we’ve been experiencing surely will give way to colder winter temperatures.

Colder temperatures create higher heating costs; there are programs available to provide assistance for low-income families who may struggle with increased costs.

There are many resources that can provide assistance for human services needs, but your first resource should be 2-1-1. Pennsylvania 2-1-1 East is a free, confidential, non-emergency, comprehensive information and referral service that connects … residents with the health and human services they need.

2-1-1You can reach 2-1-1 by dialing 2-1-1 or (855) 501-6785.




The Low-Income Home Energy Assistance Program, also known as LIHEAP, helps low-income families pay their heating bills. LIHEAP is a grant that offers assistance in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat.

The Weatherization Assistance Program (WX) enables low-income families to reduce their energy bills by making their homes more energy efficient. Funds are used to improve the energy performance of dwellings families in need, using the most advanced technologies and testing procedures available in the housing industry.

Click here to find information about the Weatherization Assistance Program for Berks, Lancaster and/or Lebanon Counties.

Low-income Rate Assistance
Pennsylvania’s major gas and electric utilities are required to provide Customer Assistance Programs (CAPs), which generally provide a percentage of bill plan or a percentage of income payment plan, wherein low-income customers’ utility payments are based upon their incomes and/or utility bills.

pplPennsylvania Power & Light (PPL) Payment Assistance

  • OnTrack –  A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. Administered by local agencies.
  • WRAP – Customers may qualify for energy education, energy-efficient appliances and home weatherization services such as insulation and caulking. WRAP is administered by local agencies. 1-888-232-6302


met-edMet-Ed | Assistance and service programs

  • CAP – CAP offers a reduced bill that is based on a percentage of income, and debt forgiveness. Eligibility: at or below 150% federal poverty guidelines.
  • WARM Program – Met-Ed partners with community-based organizations and energy conservation contractors who perform energy-saving home improvements and energy education for customers. Eligibility: electric heat or electric water heat, or an average electric bill of about $55 a month. 1-800-207-9276



UGI Utilities Inc. – Gas Division – Customer Assistance Programs – 1-800-844-9276 –

  • Customer Assistance Program (CAP) – The CAP offers a monthly payment based on a percentage of your household gross income, household size and usage at the property. In most cases, this program will help make UGI bills more affordable. When CAP bills are paid on or before the due date, the difference between the amount billed and the actual amount used may be forgiven. 1-800-844-9276
  • LIURP – Offers free energy conservation measures to high usage, low-income households to help make energy bills more affordable. Possible energy saving measures can include ceiling insulation, floor, duct and hot water pipe insulation, caulking and weather-stripping, gas heater repairs and water flow restrictors. You must be a residential UGI customers at the same address for at least 12 months before you can qualify for these services.

Customer Outreach Programs are available to help you afford your UGI bills:

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