“Holiday travelers check in at the United Airlines ticket counter at Chicago’s O’Hare International Airport in December 2013. The airline has been fined $2.75 million for violating rules regarding the treatment of passengers with disabilities and keeping passengers stranded on delayed flights more than three hours. (Nam Y. Huh / Associated Press)”
“The U.S. Department of Transportation has fined United Airlines $2.75 million over the carrier’s treatment of disabled passengers and for stranding passengers on delayed flights for more than three hours.
“The federal agency said an investigation of United Airlines’ treatment of disabled passengers was sparked by ‘a significant increase in the number of disability-related complaints.’
“‘A review of these disability-related complaints revealed that United failed to provide passengers with disabilities prompt and adequate assistance with enplaning and deplaning aircraft,’ the Transportation Department said in a statement.”
- The US Department of Transportation Guide: Air Travelers with Developmental Disabilities states: “Airlines must provide accurate information about what accommodations they can provide you. Calling an airline ahead of time to learn about the types of assistance it can and cannot provide is important. Airlines must provide accurate information about any aircraft-related, service-related or other limitations on the ability to accommodate passengers with a disability on request. Additionally, by calling ahead, you are giving the airline time to make any reasonable modifications to its policies in order to accommodate you.”