by Leila Miller
“The chest pain was bad enough. Then John Paul Jebian asked staff at Baptist Hospital of Miami for an American Sign Language interpreter. They instead brought a video screen with an internet link to a remote interpreter to help him understand what the doctors and nurses were saying.
“Jebian, who is deaf, said a nurse struggled to set up the equipment as he anxiously wondered whether he was suffering a heart attack.
“‘I was panicked,’ said Jebian, 46, recalling that July 2012 day. ‘I didn’t know if I had to have surgery. Everything was going past me. I didn’t know what was happening, when it was happening.’
“With the minutes ticking by and staff still unable to operate the video interpreting service, the hospital turned to another option.”