Community HealthChoices “delivery of service coordination”

chc delivery of services.jpg

Though the counties in Service Area 13 — Berks, Lancaster, Lebanon — are not impacted until January 2019, we wanted to share this information.

REMINDER: Many of our partners in Service Area 13’s footprint will be attending the special Community HealthChoices seminar on June 18.

In preparation for the launch of Community HealthChoices (CHC) in the Southeast region, the above CHC Fact Sheet explains the delivery of service coordination through the program. Under CHC, service coordination is a function of the managed care organizations (MCOs). A service coordinator is the MCO’s designated, accountable point-of-contact for each participant receiving long-term care services, their person-centered service plan, and service coordination. Therefore, the Office of Long-Term Living sees the service coordinators as part of the MCO under CHC.

Trainings | In addition to the fact sheets, the department has developed short, easily digestible overview trainings on CHC that can be found here. We encourage everyone to take the time to review the training and increase their knowledge in anticipation of the Southeast rollout and to familiarize themselves with the program.

Additional resources | To assist stakeholders in finding answers to questions more quickly, we recently consolidated all FAQs into a single CHC Questions and Answers Document.  The new document is in searchable PDF format and contains a table of contents that allows the user to easily move to different sections within the document.

The CHC Questions and Answers Document can be found on both the Participant and Provider sections of the CHC website by clicking on “View CHC Publications” or by following this link:

http://www.healthchoices.pa.gov/cs/groups/webcontent/documents/document/c_274784.pdf

Please note: | The individual FAQ documents have been removed from the CHC website.  All questions and answers are now on one document.

CONTACT:  If you have any questions, please visit www.HealthChoices.pa.gov or submit comments electronically to RA-PWCHC@pa.gov.

A listserv has been established for ongoing updates on the CHC program. It is titled OLTL-COMMUNITY-HEALTHCHOICES, please visit the ListServ Archives page at http://listserv.dpw.state.pa.us to update or register your email address.

Please share with other members of your organization as appropriate. Also, it is imperative that you notify the Office of Long-Term Living for changes that would affect your provider file, such as addresses and telephone numbers. Mail to/pay to addresses, email addresses, and phone numbers may be updated electronically through ePEAP, which can be accessed through the PROMISe™ provider portal. For any other provider file changes please notify the Bureau of Quality and Provider Management Enrollment and Certification Section at 1-800-932-0939 Option #1.

To ensure you receive email communications distributed from the Office of Long-Term Living, please visit the ListServ Archives page at http://listserv.dpw.state.pa.us to update or register your email address.

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