“Ellipses and emoji: How age affects communication at work”

One Friday afternoon, Stuart Horgan sent off a big presentation to his 56-year-old manager. “And he just responds, ‘Thanks … enjoy the weekend …’” Horgan, a millennial, said. “I definitely looked at the presentation for probably like six hours that weekend trying to figure out what was wrong with it.” In struggling to understand correspondence stripped of exclamation marks and smiley faces, Horgan is not alone. Older colleagues, meanwhile, are feeling similarly bothered by the writing conventions of people their junior. “OK, now you look like you’re 10,” said 48-year-old Alex Mahlke of emails packed with emoji. “Do we not have language anymore?” How to get over this workplace hurdle? Not in writing, that’s for sure.

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