Confused about when to call 2-1-1 and 9-1-1?
Berks County Commissioner Kevin S. Barnhardt recently “unveiled a magnet that will be made available to county residents in an effort to make them aware of when it’s appropriate to call 911 and when they should dial 211.”
Click on the graphic above to watch a five minute video that will explain what 2-1-1 is and how it differs from 9-1-1.
Read these articles, too, for more information.
When you need help, CALL 2-1-1 | Just call 2-1-1 to be connected with an operator who has access to a database of health and human services available in your county.
Pennsylvania 2-1-1 East is a free, confidential, non-emergency, comprehensive information and referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and Schuylkill county residents with the health and human services they need.
You can reach 2-1-1 by calling 2-1-1 or 855-567-5341.
2-1-1 is not intended for emergency use. If you have an emergency, call 9-1-1.
At the 2-1-1 Website you can find lots of information and you can access specific county resources and information, please choose the county you are interested in:
Among the information at the Website are quarterly reports for each county; here are the first quarter of 2018 information sheets.
Berks County
Lancaster County
Lebanon County
“Years After Silently Combating Sexual Trauma, Female Veterans Seek Help” – California Healthline
“Sheila Procella of Plano, Texas, is a veteran of both the U.S. Air Force and the Texas Air National Guard. She was diagnosed with military sexual trauma and post-traumatic stress disorder (PTSD) in 2014, nearly three decades after her service. (Laura Buckman for Kaiser Health News)”
“Sheila Procella joined the Air Force in 1974 to ‘see the Earth,’ she said. She enlisted at the tail end of the Vietnam War, shortly after graduating from high school. Although she never left her home state of Texas during eight years of service, her office job proved to be its own battlefield.
“‘Some of us actually went to war, some of us had war right here in the States, going to work every day knowing we are going to be harassed,’ said Procella, now 62 and living in Plano, Texas.
“At the time, fewer than 3 percent of service members were women. Procella recalled the daily barrage of sexual comments, gestures and men grabbing her inappropriately. And one of her superiors made it clear that her hopes of moving up the career ladder were dependent on having sex with him.”
Read this article at California Healthline in its entirety, click here.
2-1-1 | connects people looking for information about health, human and social services questions.
2-1-1 is a special abbreviated telephone number reserved in Canada and the United States as an easy-to-remember three-digit telephone number meant to provide information and referrals to health, human and social service organizations.
Here’s the GUIDED SEARCH FOR BERKS COUNTY – get information and reports here.
Here’s the GUIDED SEARCH FOR LANCASTER COUNTY – get information and reports here.
Here’s the GUIDED SEARCH FOR LEBANON COUNTY – get information and reports here.
Berks - Lancaster - Lebanon LINK Service Area 
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