Category Archives: 2-1-1

Celebrate with us! On 2-1-1 Day

2-1-1 day

On February 11, 2021 the national 211 resource will celebrate 211 Day to celebrate this incredible resource and those who make it possible.

The date 2/11 is an homage to the three-digit number anyone in need can dial in order to connect to a call center by phone, text or web search to obtain local resources across the U.S.

PA 211 East, United Way of Lancaster County’s signature program covers seven counties throughout Pennsylvania: Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton and Schuylkill. The 12 employees work day-in and day-out to assist countless residents year-round.

You can learn more about PA 211 East and their services HERE.

This year all United Way of Lancaster County donations collected on 211 Day will go directly to PA 211 East. This will translate into more community members getting the assistance they need.

Join us in supporting this vital resource on 211 Day by visiting one of the participating locations who will be collecting donations and handing out 211 stickers, magnets, pens and more!

You can drop off your donation in person or you can visit this link:

COVID-19 reliable sources | The more we know – the better it is for everyone

It is quite difficult getting accurate, dependable and timely information about the coronavirus since there are so many digital outlets — yet not all those news sources are objective, nor believable.


Here are some articles from some reliable reporting sources:

3 Coronavirus Facts Americans Must Know Before Returning To Work, School

Coronavirus Fuels Explosive Growth In Telehealth ― And Concern About Fraud

As COVID-19 Lurks, Families Are Locked Out Of Nursing Homes. Is It Safe Inside?

In Shutting Out Threat, Seniors In Continuing Care Communities Feel Shut In

Reading Eagle Editorial: Learning to live with the virus

Pennsylvania Department of Health

Berks County

Lancaster County

Lebanon County


“Brooke and Bryan Smith serve Lebanon County separately but together” – LebTown

smiths“Brooke and Bryan Smith pause for a snapshot at a fundraising event.” (Provided photo)

by Jeff Falk

“Marriage has been described romantically as ‘two hearts beating as one.’ And while that phrase certainly applies to Brooke and Bryan Smith, perhaps an even better way to describe their union might be ‘two hearts caring as one.’

“In the world of local service and community impact, the Smiths are a power couple.

“Brooke is the chief executive officer of United Way of Lebanon County. Her husband Bryan is the executive director of Lebanon County Christian Ministries.

“LCCM and the United Way are two of the highest-profile, most integral, and most diverse nonprofits in the county.

“The Smiths have been married for ten years, but each has only been in their respective roles for relatively short periods of time. While there are some unavoidable cross-over aspects to their personal and professional lives, the Smiths diligently guard against anything that can be construed as conflicts of interest.”

Click here to continue reading this story in its entirety at LebTown.

NOTE: Both Brooke’s and Bryan’s agencies are partner agencies with the Pennsylvania Link to Aging and Disability Resources’ Lebanon County partner’s network.

Text-to-9-1-1 and 2-1-1

Persons who are deaf or hard of hearing need to know that you can get help for life-threatening emergencies by sending a text to 9-1-1. You can also send text messages to 2-1-1.

Because not all of Pennsylvania’s 69 Public Safety Answering Points (PSAPs) have text-to-talk capability, YOU MUST TEXT YOUR ADDRESS.

Text to 911 button

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because text-to-911 is currently only available in certain locations, you should always make a voice call to contact 911 during an emergency whenever possible.

PA Text to 911 Map


For non-life-threatening emergency situations, call 2-1-1. To send a text to 2-1-1, text your ZIP CODE to 898211

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.

211 can be accessed by phone or computer. A toll-free call to 211 connects you to a community resource specialist in your area who can put you in touch with local organizations that provide critical services that can improve—and save—lives.

You’ll find information about: 

  • supplemental food and nutrition programs
  • shelter and housing options and utilities assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination and health epidemic information
  • addiction prevention and rehabilitation programs
  • reentry help for ex-offenders
  • support groups for individuals with mental illnesses or special needs
  • a safe, confidential path out of physical and/or emotional domestic abuse

Whether in times of natural disaster or personal crisis, 211 is committed to being the first, most essential resource to anyone who needs help.

Call 211 and speak with a live, highly trained service professional in your area from any cell phone or landline. All calls are private and confidential.

United Way of Lancaster County is seeking a Full Time Housing Specialist for its 2-1-1 Contact Center.


United Way of Lancaster County is seeking a Full Time Housing Specialist for its 2-1-1 Contact Center.  This position will be primarily responsible for pre-screening and assessing households who present as currently homeless or at risk.  The service area covers the 33 counties in the Eastern Continuum of Care of PA.

QUALIFICATIONS:  Bachelor’s degree in Social Work or Psychology required; or qualification as a Mental Health Professional as defined by the PA Department of Public Welfare. Experience and knowledge of human service field preferred.  Familiarity with personal computer word-processing and databases required.  Bi-lingual in English and Spanish a plus. Must have excellent communication skills, written and verbal, and be able to communicate effectively with diverse clients, staff, and external agencies. Must have ability to engage quickly with those in need and perform quick assessments.

See attached for full description of responsibilities.  Please submit cover letter and resume to Wendy Jarret: by October 12, 2018.

To download the position as a pdf file, click here.  

Confused about when to call 2-1-1 and 9-1-1?

Berks County Commissioner Kevin S. Barnhardt recently “unveiled a magnet that will be made available to county residents in an effort to make them aware of when it’s appropriate to call 911 and when they should dial 211.”

2-1-1Click on the graphic above to watch a five minute video that will explain what 2-1-1 is and how it differs from 9-1-1.

Read these articles, too, for more information.

When you need help, CALL 2-1-1 | Just call 2-1-1 to be connected with an operator who has access to a database of health and human services available in your county.

Pennsylvania 2-1-1 East is a free, confidential, non-emergency, comprehensive information and referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and Schuylkill county residents with the health and human services they need.

You can reach 2-1-1 by calling 2-1-1 or 855-567-5341.

2-1-1 is not intended for emergency use. If you have an emergency, call 9-1-1.

At the 2-1-1 Website you can find lots of information and you can access specific county resources and information, please choose the county you are interested in:

Among the information at the Website are quarterly reports for each county; here are the first quarter of 2018 information sheets.

Berks County211 report berks

Lancaster County211 report lancaster

Lebanon County211 report lebanon

2-1-1 | connects people looking for information about health, human and social services questions.

2-1-1 is a special abbreviated telephone number reserved in Canada and the United States as an easy-to-remember three-digit telephone number meant to provide information and referrals to health, human and social service organizations.

WHO is contacting 2-1-1

Here’s the GUIDED SEARCH FOR BERKS COUNTY – get information and reports here.

Here’s the GUIDED SEARCH FOR LANCASTER COUNTY – get information and reports  here.

Here’s the GUIDED SEARCH FOR LEBANON COUNTY – get information and reports  here.