Category Archives: 2-1-1

Text-to-9-1-1 and 2-1-1

Persons who are deaf or hard of hearing need to know that you can get help for life-threatening emergencies by sending a text to 9-1-1. You can also send text messages to 2-1-1.

Because not all of Pennsylvania’s 69 Public Safety Answering Points (PSAPs) have text-to-talk capability, YOU MUST TEXT YOUR ADDRESS.

Text to 911 button

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because text-to-911 is currently only available in certain locations, you should always make a voice call to contact 911 during an emergency whenever possible.

PA Text to 911 Map

RESOURCES:


For non-life-threatening emergency situations, call 2-1-1. To send a text to 2-1-1, text your ZIP CODE to 898211

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.

211 can be accessed by phone or computer. A toll-free call to 211 connects you to a community resource specialist in your area who can put you in touch with local organizations that provide critical services that can improve—and save—lives.

You’ll find information about: 

  • supplemental food and nutrition programs
  • shelter and housing options and utilities assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination and health epidemic information
  • addiction prevention and rehabilitation programs
  • reentry help for ex-offenders
  • support groups for individuals with mental illnesses or special needs
  • a safe, confidential path out of physical and/or emotional domestic abuse

Whether in times of natural disaster or personal crisis, 211 is committed to being the first, most essential resource to anyone who needs help.

Call 211 and speak with a live, highly trained service professional in your area from any cell phone or landline. All calls are private and confidential.

United Way of Lancaster County is seeking a Full Time Housing Specialist for its 2-1-1 Contact Center.

2-1-1

United Way of Lancaster County is seeking a Full Time Housing Specialist for its 2-1-1 Contact Center.  This position will be primarily responsible for pre-screening and assessing households who present as currently homeless or at risk.  The service area covers the 33 counties in the Eastern Continuum of Care of PA.

QUALIFICATIONS:  Bachelor’s degree in Social Work or Psychology required; or qualification as a Mental Health Professional as defined by the PA Department of Public Welfare. Experience and knowledge of human service field preferred.  Familiarity with personal computer word-processing and databases required.  Bi-lingual in English and Spanish a plus. Must have excellent communication skills, written and verbal, and be able to communicate effectively with diverse clients, staff, and external agencies. Must have ability to engage quickly with those in need and perform quick assessments.

See attached for full description of responsibilities.  Please submit cover letter and resume to Wendy Jarret:  jarret@uwlanc.org by October 12, 2018.

To download the position as a pdf file, click here.  

Confused about when to call 2-1-1 and 9-1-1?

Berks County Commissioner Kevin S. Barnhardt recently “unveiled a magnet that will be made available to county residents in an effort to make them aware of when it’s appropriate to call 911 and when they should dial 211.”

2-1-1Click on the graphic above to watch a five minute video that will explain what 2-1-1 is and how it differs from 9-1-1.

Read these articles, too, for more information.

When you need help, CALL 2-1-1 | Just call 2-1-1 to be connected with an operator who has access to a database of health and human services available in your county.

Pennsylvania 2-1-1 East is a free, confidential, non-emergency, comprehensive information and referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and Schuylkill county residents with the health and human services they need.

You can reach 2-1-1 by calling 2-1-1 or 855-567-5341.

2-1-1 is not intended for emergency use. If you have an emergency, call 9-1-1.

At the 2-1-1 Website you can find lots of information and you can access specific county resources and information, please choose the county you are interested in:

Among the information at the Website are quarterly reports for each county; here are the first quarter of 2018 information sheets.

Berks County211 report berks

Lancaster County211 report lancaster

Lebanon County211 report lebanon

2-1-1 | connects people looking for information about health, human and social services questions.

2-1-1 is a special abbreviated telephone number reserved in Canada and the United States as an easy-to-remember three-digit telephone number meant to provide information and referrals to health, human and social service organizations.

WHO is contacting 2-1-1

Here’s the GUIDED SEARCH FOR BERKS COUNTY – get information and reports here.

Here’s the GUIDED SEARCH FOR LANCASTER COUNTY – get information and reports  here.

Here’s the GUIDED SEARCH FOR LEBANON COUNTY – get information and reports  here.